Privacy Policy

The contact form asks for:

• Name
• Mobile number
• Email
• Location: Mumbai / Borivali, Thane / Bhiwandi, Wai, or Other
• What you need: CCTV, fire alarm, intrusion alarm, access control & attendance, video door phone & intercom, networking, AMC, Shreem Monitor, or not sure
• Organisation or society, if you provide it
• Message, if you provide it
• Whether you agreed to be contacted about that request
• Whether you agreed to occasional product or service updates

The Shreem Monitor demonstration form asks for:

• Name
• Mobile number
• Email
• Society or company, if you provide it
• Location: Mumbai / Borivali, Thane / Bhiwandi, Wai, or Other
• Approximate CCTV size, if you provide it: Up to 32 cameras, 33–128, 129–500, More than 500, or Not sure
• Approximate NVR count, if you provide it
• Message, if you provide it
• Whether you agreed to be contacted about that demonstration
• Whether you agreed to occasional product or service updates

The privacy-request form asks for:

• Name
• An email or mobile number previously given
• Request type
• Details needed to find the record
• Whether you agreed that those details may be used to process the request

The chat assistant receives:

• The messages you type in the chat
• A random identifier created in your browser for that chat, used only to limit repeated requests

The enquiry form inside the chat assistant asks for:

• Name
• Phone number
• Email, if you provide it
• Company or society, if you provide it
• Enquiry category: Sales, Shreem Monitor, AMC/Service, or Technical Support
• Enquiry details
• Whether you agreed to be contacted about that enquiry

These forms do not ask for a postal address, an identity document, a budget, or how you heard about the company. Do not send identity documents unless Shreem Solutions later asks for them.

Details from the contact form are used to:

• Respond to the enquiry
• Arrange a site visit or discuss the next step
• Contact you about a Shreem Monitor demonstration or pricing if you selected it

Details from the Shreem Monitor demonstration form are used to respond to that demonstration or pricing enquiry. They are not used to create a monitoring contract.

Occasional updates about products or services are sent only if the separate marketing checkbox on the contact form or the demonstration form was ticked. That checkbox is optional. It is not the acknowledgement required to handle the enquiry or demonstration.

Details from the privacy-request form are used only to verify and respond to that request.

Chat messages are used only to choose replies in that conversation. Details from the chat enquiry form are used to respond to that enquiry.

Account and ticket details in the support portal are handled in that portal, not by these forms.

Where a form relies on consent, the checkbox is separate from the other fields and is off until you tick it. On the contact form and the Shreem Monitor demonstration form, one checkbox covers contact about that request. Marketing consent is a different checkbox on those two forms. It is not required, and it is not the acknowledgement used to handle the request. The chat enquiry form has one required checkbox for contact about that enquiry and no marketing checkbox.

You can withdraw consent through the Privacy & Data Request page. Withdrawal does not undo processing that was already done lawfully.

Submitting the contact form asks Shreem Solutions to contact you. It does not create a contract. Selecting Shreem Monitor on that form asks for contact about a demonstration or pricing. It does not create a monitoring contract.

Submitting the Shreem Monitor demonstration form asks Shreem Solutions to respond about a demonstration or pricing. It does not create a monitoring contract.

The notice beside each form states the purpose before you submit. A hidden field on the contact form and on the demonstration form is used only to block automated posts. It is not a question, and it is not kept.

The chat assistant gives fixed, automatic answers to common questions, which may not fit your situation. It does not replace a site visit, a quotation or a support ticket.

Chat messages are read by the Shreem Solutions website server only to choose a fixed reply. They are not sent to an artificial intelligence service or any other third party.

Shreem Solutions does not save chat conversations. The conversation is kept only in the open browser tab and is cleared when that tab is closed or reloaded. Server records for the chat contain the time, the outcome and usage counts, not the text of messages.

Do not enter passwords, OTPs, payment details or other access details in the chat.

Details entered in the chat enquiry form are emailed to Shreem Solutions so the team can respond. They are not sent to any artificial intelligence service. A hidden field on that form is used only to block automated posts. Submitting it does not create a contract.

These pages do not use analytics cookies, advertising cookies, or a cookie banner. A separate cookie policy is not published. If a non-essential cookie is added later, this section will be updated before that cookie is set.

Personal data from these forms may be handled by:

• Employees and representatives of Shreem Solutions who respond to the request
• Hosting and email providers that process the form, once a mailbox is in use
• The support portal, if you choose to go there
• Authorities, where the law requires it

Personal data from these forms is not sold.

Shreem Solutions uses reasonable safeguards for form records. Transmission and storage cannot be guaranteed to be absolutely secure.

Records from these forms are kept so the enquiry, demonstration request, or privacy request can be handled, and so the consent given with that form can be seen. A retention period in days or years has not been set for publication. Chat conversations are not stored by Shreem Solutions. Chat enquiry records are kept in the same way as other form records.

You can ask for:

• Information about personal data
• Correction
• Erasure where it applies
• Withdrawal of consent
• A grievance to be considered

These requests are subject to applicable law. Not every request will be granted. Use the Privacy & Data Request page.

A privacy request or grievance can be sent from the Privacy & Data Request page, or by email to bhupendrasane@shreemsolutions.in with the subject “Privacy & Data Request”.

A named grievance contact has not been published. A number of days for a response has not been published. The request is reviewed. Identity may be confirmed before data is disclosed or deleted.

This website is not directed at children. Shreem Solutions does not knowingly collect personal data from children through these forms.

The support portal is a separate website. Leaving this site for that portal, or for any other linked site, is covered by that site’s own terms and notices. This policy does not control those sites.

The version date at the top of this page is the date of the current text. When the text changes, that date will change.

For a privacy question, use the Privacy & Data Request page or the email address above. For a site visit or a service enquiry, use Contact. Website terms are on Terms & Conditions.