AMC / SERVICES
AMC and service
Installation is the start. Preventive visits, on-call service, and an annual maintenance contract are how a system is looked after afterwards.
OUR SERVICES
Kinds of service work
Installation, maintenance contracts, preventive and on-call service, scheduled visits, health checks, and repair are different kinds of work.
System installation
A new system begins with a site visit, a design, and installation. That work is quoted as a project. It is not an AMC.
AMC
A one-year contract for an existing system, distinct from a new installation and from a single paid call.
Comprehensive AMC
Documented for CCTV. Commercial terms are confirmed in the quotation and the contract.
Non-comprehensive AMC
Documented for CCTV. Commercial terms are confirmed in the quotation and the contract.
Preventive maintenance
Planned visits to inspect, test, clean, and check that the system is working.
On-call service
A visit or remote help when the customer reports a fault.
Quarterly visits
Scheduled service visits as part of how an installed system can be looked after. Timing for a specific contract is confirmed in that agreement.
Monthly health checks
Periodic health checks for systems that need them. Scope for a specific site is confirmed with the customer.
Troubleshooting and repair
Repair and on-site troubleshooting when a fault is reported.
A new installation is quoted as a project. View the systems or request a site visit.
CCTV AMC
CCTV maintenance contracts
CCTV annual maintenance is documented as comprehensive and non-comprehensive. Commercial terms are confirmed in the quotation and the contract.
AMC DOCUMENTS
CCTV AMC terms and comparison
Review the AMC comparison and download the applicable CCTV AMC terms before discussing your requirement with us.
SUPPORT
How to ask
A new installation or an AMC enquiry starts with a site visit.
An existing fault is logged in the support portal. Opening a ticket leaves this website. Customers with an account sign in there.